Review Time
I recently had my first shift here and, unfortunately, it wasn’t a great experience. I was left at the front alone for several hours on my first day without proper training or guidance. I was expected to answer calls, manage online orders, serve customers, and decorate cakes, being only shown once how things should be done. This made things difficult. They didn’t even give me a proper tour on where things were, such as important necessities like cleaning products, until I asked.
While one of the bakers was very kind and supportive, the overall environment felt unstructured, and I didn’t feel set up to succeed as a new employee. I was told I could ask questions during the shift. Whenever I asked questions, I got a judgemental look and a passive-aggressive attitude. I was shifted for 5 hours; they didn’t even tell me I was entitled to have a 10-minute break. Oh, and in fact, the managers left early. Why would you leave a new employee at the front of the store alone? Is it fair to say that I should have had someone’s guidance? The only two other staff in the store were the bakers, which, of course, because they’re busy focused on the baking. Whenever I turned behind and asked for help, I was judged by one of them. You guys literally asked me to ask questions, and I will state again: why would you leave a NEW employee at the front alone? Let’s make it make sense.
Even though for my first shift I think I did great, considering there was close to no guidance, I still decided to ask for feedback so I can grow and learn from mistakes I could have potentially made. After asking for feedback so I could improve and come in better prepared, my following shift was cancelled. They didn’t even tell me i no longer had the job, where’s the communication? i found out because i was blocked out of there roster app.
The cakes and products are lovely, but from an employee perspective, better onboarding and communication would make a big difference for new staff. very unprofessional.
I ordered a dressed pavlova for Christmas, and while I appreciate the busy season, the oversight of not removing the runs from the fruit (oranges and kiwi) and leaving the greenery on the strawberries ruined the dessert. We ended up taking off the fruit and using our own. This could be my last order.
I ordered a dressed pavlova for Christmas, and while I recognize it's a busy time, the failure to remove the runs from the fruit (oranges and kiwi) and leaving the greenery on the strawberries spoiled the dessert. We had to take off the fruit and replace it with our own. This may be my last order.
We celebrated our 15th anniversary with a delightful Black Friday treat, and it was perfect. My favorite, the Wildberry Baked Cheesecake, truly stood out—rich, creamy, and full of flavor. The American Baked Cheesecake, Tiramisu Torte, and Black Forest Torte were also fantastic. Each cake felt expertly crafted, using quality ingredients that enhanced every bite. The Black Forest and Tiramisu Torte are absolute must-tries, offering a delightful balance of sweetness and freshness. An experience worth celebrating.
I ordered a pavlova, but received a call stating it was only seasonal. When I asked for a refund, I was told it couldn't be processed online and that I needed to write to the head office. They seem to lack understanding of customer service. Why list a cake online if it can't be delivered, and why is there no straightforward online refund process? Customer affairs should investigate this service.
I ordered two cakes for pickup but received a call about 30 minutes later informing me that one cake was unavailable and that they would be closing two hours early. When I requested a refund, I was told I needed to visit the shopfront for that. Thankfully, I managed to get the cakes at a nearby location.
I ordered a Tropical Torte online but was informed at the store that my order was placed at a different location. I had to repurchase the same cake and was told I could arrange a refund later. After multiple attempts to contact the head office with no response, I am still waiting for a resolution. I have receipts from both transactions but have received no follow-up.
I visited the website to find a cake for my daughter's birthday and ordered a plant-based cake for pickup. The next day, I was told it was unavailable. When I inquired why it was listed online, I was directed to the head office, which has been unresponsive. They eventually acknowledged the error but insisted on placing the blame on me instead of accepting responsibility. It took them seven days to process a refund, and I'm still uncertain about when it will arrive. This is the worst customer service I've experienced.
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