I recently had my first shift here and, unfortunately, it wasn’t a great experience. I was left at the front alone for several hours on my first day without proper training or guidance. I was expected to answer calls, manage online orders, serve customers, and decorate cakes, being only shown once how things should be done. This made things difficult. They didn’t even give me a proper tour on where things were, such as important necessities like cleaning products, until I asked.
While one of the bakers was very kind and supportive, the overall environment felt unstructured, and I didn’t feel set up to succeed as a new employee. I was told I could ask questions during the shift. Whenever I asked questions, I got a judgemental look and a passive-aggressive attitude. I was shifted for 5 hours; they didn’t even tell me I was entitled to have a 10-minute break. Oh, and in fact, the managers left early. Why would you leave a new employee at the front of the store alone? Is it fair to say that I should have had someone’s guidance? The only two other staff in the store were the bakers, which, of course, because they’re busy focused on the baking. Whenever I turned behind and asked for help, I was judged by one of them. You guys literally asked me to ask questions, and I will state again: why would you leave a NEW employee at the front alone? Let’s make it make sense.
Even though for my first shift I think I did great, considering there was close to no guidance, I still decided to ask for feedback so I can grow and learn from mistakes I could have potentially made. After asking for feedback so I could improve and come in better prepared, my following shift was cancelled. They didn’t even tell me i no longer had the job, where’s the communication? i found out because i was blocked out of there roster app.
The cakes and products are lovely, but from an employee perspective, better onboarding and communication would make a big difference for new staff. very unprofessional.
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