Paid in full, no flowers delivered, no refund — and based on other reviews, this appears to be a consistent pattern rather than an isolated incident.We ordered flowers as a birthday gift (Ref: 619100) and missed the delivery, I accept this as we were out at the time, but we had received no advance notice of a delivery window. We returned the driver's call within15 minutes and requested redelivery the following day, and this is a timeline ChefPanda's own records confirm.No redelivery arrived the next day, and no communication followed. When we followed up, we were told there would be a charge to redeliver. Before agreeing to anything, we asked for clarity on whether the product was even still in a deliverable condition - by this point it was nearly three days since the original delivery date. They confirmed it was not. Rather than seeking a solution, they offered a 15% discount on a future order.When we challenged this, pointing out the contradiction in their own records - which confirm we responded within 15 minutes, yet they cite slow response as the reason for refusing resolution - their reply was simply "We have already explained our position." No manager ever responded despite multiple escalation requests.We will not use this company again and would caution anyone ordering from them to think carefully and read the consistent theme in reviews.
Claim your business profile now and gain access to all features and respond to customer reviews.
O ChefPanda é o marketplace para momentos importantes. Somos especializados na entrega de sorrisos sob forma de bolos de aniversário e flores online. Assim, permitimos que qualquer pessoa personalize este tipo de produtos online, como se estivesse em loja.
