I ordered a sealer before Christmas and received it after Christmas. No biggee. But during the time the order was being processed I saw it "In action" at my sister-in-law's and was not happy with the operation. With that being said, I requested a return label the day I received it. It took me about 4 days to get it. I did not even open the box but sent pictures etc as their website indicates. I mailed it Jan 2nd and they received it Jan 6th. I emailed them on Jan 14th to see if they did indeed receive it and got a response that it takes 10 days to process the return. I was just asking for a status not when the credit would be issued but I am sure that was a standard answer. Since I had paid via PayPal, I went through them to get a response regarding my return. After 10 days I escalated my case to a filed dispute. At this point Chef Preserve has my money and the product. After I filed the dispute, I heard from them and they said they would issue my credit if I cancelled the dispute. I did not do that as I didn't trust them at this point. I filed three different claims through PayPal and received denial letters each time. My last resort was to file through my bank as a disputed charge. After all this time, my case was finally closed in my favor this past week.
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