TLDR: If you buy an item from them, they do NOT stand behind their shipping. If something is broken or damaged, whether in shipping or otherwise, they will NOT refund you. You should order expecting ZERO chance at refund in any circumstance. Bought 5 items, they refunded 1 without any notice to me (just got the email -refunded, my first contact with them). That little bit is annoying, because if I wanted to re-buy it, I'd have to pay for new shipping.Then, when I received my order of the other items, they knowingly shipped a broken item. How do I know? The staff told me over email. They then said the best they can offer is a discount on my next order. I contacted them within the hour of receiving my item. Everything else in the order was fine, but this was not.So just to be clear, they shipped a broken item (a lid for the pot I bought, sold separately because of course it is), refused refund, and asked me to buy more items.
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ChefSupplies.ca is 100% Canadian owned and operated. Our 140,000 square foot warehouse is located in Windsor, Ontario and we ship across Canada, and orders over $99 ship free.
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