Review Time
My daughter used Chegg but stopped many months ago. Somehow they took the subscription from my visa card. No problem, but I don't know her account info and she doesn't remember it. Chegg has no customer phone, email or chat available so I am unable to explain the situation. They make it almost impossible to stop a recurring subscription if you don't have the account info. Borderline scam in my opinion.
Chegg is a reason why people should avoid American businesses like the plague. These American business people should be imprisoned for stealing money. They steal people's money after they cancelled their subscription. It's no coincidence why people are telling their banks to prevent further charges from these nasty companies like Chegg.Chegg like many American businesses have awful customer support service and waste people's time with this flawed AI system that spits out wrong answers for students. America is ruining education with AI's inability to think critically. These companies and "educational" institutions that have become obsessed with AI are ruining society.Companies like Chegg have obnoxious captcha and bot detection systems preventing harmless users from being to access answers with subscriptions that they paid for. Which defeats the purpose of being able to use Chegg in the first place.
I ordered papers for $14.99 and never received them. They were sent to my daughters school. I forgot about it and they charged me $175 for some papers I never received. Customer service was terrible and unhelpful. Less than one star rating for me. Aweful! scam don’t use
Unfortunately, there is no more customer service. I paid $800 for textbooks and rented one. I wanted to extend the rental, but I missed the date to do that. When I asked if they could extend for the next semester, they said they couldn't do it. Either I had to buy an overpriced book or send it back. The rigidity makes me not want to use Chegg again. Customer service is gone, there is no humanity any more.
DO NOT subscribe to Chegg. This has been a nightmare. I cancelled the subscription yet they are still charging me. I talked to a customer service representative and they did not help whatsoever. Unfortunately I have been paying for months and I do not know how to get out of this. Worst experience ever and do not recommend to anyone.
Our son subscribed years ago in college. He's now been out of school for 3 years and we are still battling to cancel this subscription. We've tried every avenue from disputing the charge thru our credit card to blocking the charges from coming thru all together. Somehow they manage to get around everything we put in place. AND aside from the futile effort put forth dealing with it, we don't have high hopes of getting refunded for the roughly $450 in charges. If I could give them 0 stars i would.
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Chegg is your source for textbooks, study help, online tutoring, and more. We help students save time, save money, and get smarter!
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