Speed wise they are ok, yet their support is horrible. talking about managed website hosting. i tried them out for a month, and i can confidently say they are the lowest tier of support you can ever get to for your business. there is not a single incident where i spoke with them and the chat didnt know what to do, then routed me to support senior with a ticket, and even with that, it takes them ages to solve an issue. they might be good for blogs, and small sites, but if you are in woocommerce and need serious tech assistance, they fail all the way.
- An incident was about creating a staging site, and hell broke loose. i couldnt create a staging site and it took almost two weeks to identify the issue.
- Plus they have this alpha panel "their own cpanel version" thing which is horrible. and the domain part is the cherry on top.
- You cant properly control your domain with them, they dont provide a domain at start so you have to have a domain ready to install your site. so if you are migrating you need to work around it, by having anohter domain. if you are transferring your site to them? then a downtime for a big site like mine of no minimum than 12 hours.
- support is not consistant even in their answers, which i found out today. I wanted to change the domain of my site, earlier one of their team said you cant and you have to clone. when i came to do this, there is no cloning, I ask another support guy he says no you cant do this and we have to do it from our end!
- Its normal to wake up in the morning and your site failed silently, its not online, for no reason you have done, its something that happened on their end, that failed the site, then you contact them, and they wouldnt admit it, and they get the site back on.
- If you are serious about your business or site, think 10 times before moving to them.
- my old host Cloudways used to solve every single issue like a breeze. I dont recall anytime I contacted them where they didnt solve the issue, Until i figured am paying too much for the service and I can get cheaper, so I moved to chemicloud which was a mistake. Now i am testing another provider Rocket.net which i had a very good experience with them a couple of years back, if they succeed I will stick with them. I am also considering Scalahosting after rocket.net test. will see. but am definitly leaving Chemi.
Claim your business profile now and gain access to all features and respond to customer reviews.
Founded in 2016, ChemiCloud's success is thanks to the people that make us the company we are.
With cornerstone principles of exceptional customer service and making web hosting simple, our goal is to help anyone who wants to host a site do so with ease. Whether you represent yourself with a personal site, or a big box brand with an enterprise-level Cloud VPS we have something for everyone. No matter what we're doing for you, rest assured that our 24/7 always-online Customer Support is ready to listen and lend a hand whenever it's required.See more
