Review Time
My reseller hosting plan with Chemicloud suffered intermittent downtime in the last few days which has caused, in their own words, a cron task failure in my WHMCS installation. The technician said they had fixed the problem but the issue is now persisting for a 2nd day. I don't know when or if they are capable of fixing the mess they have caused!
The ChemiCloud support is always prompt to help me figure out the solution on any problem I might have. Always a pleasure to have them around, as fast as I need them.
As the CEO of Al Maher, I rely on ChemiCloud as the backbone for our digital presence and upcoming e-commerce projects. The hosting stability is excellent, and the cPanel management is seamless, allowing us to focus on business scaling rather than technical hurdles. Their support team is exceptionally professional and responsive, efficiently resolving any configuration or email routing issues we've faced. Highly recommended for business owners seeking reliability and performance.
Speed wise they are ok, yet their support is horrible. talking about managed website hosting. i tried them out for a month, and i can confidently say they are the lowest tier of support you can ever get to for your business. there is not a single incident where i spoke with them and the chat didnt know what to do, then routed me to support senior with a ticket, and even with that, it takes them ages to solve an issue. they might be good for blogs, and small sites, but if you are in woocommerce and need serious tech assistance, they fail all the way.
- An incident was about creating a staging site, and hell broke loose. i couldnt create a staging site and it took almost two weeks to identify the issue.
- Plus they have this alpha panel "their own cpanel version" thing which is horrible. and the domain part is the cherry on top.
- You cant properly control your domain with them, they dont provide a domain at start so you have to have a domain ready to install your site. so if you are migrating you need to work around it, by having anohter domain. if you are transferring your site to them? then a downtime for a big site like mine of no minimum than 12 hours.
- support is not consistant even in their answers, which i found out today. I wanted to change the domain of my site, earlier one of their team said you cant and you have to clone. when i came to do this, there is no cloning, I ask another support guy he says no you cant do this and we have to do it from our end!
- Its normal to wake up in the morning and your site failed silently, its not online, for no reason you have done, its something that happened on their end, that failed the site, then you contact them, and they wouldnt admit it, and they get the site back on.
- If you are serious about your business or site, think 10 times before moving to them.
- my old host Cloudways used to solve every single issue like a breeze. I dont recall anytime I contacted them where they didnt solve the issue, Until i figured am paying too much for the service and I can get cheaper, so I moved to chemicloud which was a mistake. Now i am testing another provider Rocket.net which i had a very good experience with them a couple of years back, if they succeed I will stick with them. I am also considering Scalahosting after rocket.net test. will see. but am definitly leaving Chemi.
Whenever I send an email to someone with an Outlook address from my email hosted with the company, it ends up in their junk mail folder. I chose this hosting service based on their assertion that all emails would reach the recipient's inbox, which is clearly not the case.
I had some concerns about the migration from one platform to another and the speed of the process. However, the engineers responded quickly and professionally, ensuring everything went smoothly. The support team offered prompt feedback throughout, and the overall performance and responsiveness have been outstanding. I'm extremely pleased with the service so far.
I am sharing this review after my hosting provider encountered a very serious issue: my reseller server was suspended, and when it was reactivated, a considerable number of client accounts went missing due to what seemed like a system error during the process. Although the initial loss of data was concerning and caused significant distress, the response from the support team, particularly from a representative and the senior systems administrators involved, was truly remarkable. After I escalated the ticket with a comprehensive list of the missing domains, they took complete ownership of the situation. The team worked tirelessly to find the lost data in their backups and successfully executed a full restoration. They kept me informed throughout the process, provided clear updates, and made sure that every account I reported was recovered and operational. This experience highlighted their genuine commitment to customer success and data integrity. Mistakes can occur in technology, but the true measure of a great company lies in how they address them. This team transformed a potential disaster into a testament of reliable recovery. For their professionalism, technical expertise, and unwavering effort, they have not only retained my business but have also earned my utmost trust. I highly recommend their services for this exceptional level of professional support.
I was concerned that the hosting operating costs being 10 times cheaper than Cloudways (USD 35/month vs. USD 3.5/month, based on a 3-year contract) might mean inferior performance or service.
However, I am extremely satisfied with both the performance and service.
First, in terms of performance, they provide twice the CPU and RAM compared to my previous hosting provider.
Second, regarding service, they successfully completed the migration of 6 WordPress sites in under 30 minutes. When I requested chat support for a plugin error, they kindly resolved it within 10 minutes. I want to give them top marks. I'm really glad I switched to ChemCloud and would highly recommend it to others. Thank you.
I was searching for new web hosting to migrate my websites and found a fantastic option. Even while assessing my top choices, this service stood out with immediate and knowledgeable responses that inspired confidence. Once I signed up, the process was clear, with prompt answers at every stage. The migrations were seamless, and they provided guidance with helpful tips and detailed instructions for updating the DNS/A records. My four websites are thriving in their new setup. Although I was initially anxious about managing this on my own for the first time, my concerns were eased by the dedicated support team. I would definitely recommend this service for their professional approach and excellent service.
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