I spent hours on the phone and was assured by a representative that my issue would be resolved. However, no action was taken. I ordered items that were in stock during a promotion, but one was later claimed to be out of stock. I was told to either refund or cancel my order, which would invalidate my cashback. The store was unable to assist due to system limitations, despite my willingness to wait. After two weeks, my order is still pending cancellation, and I feel misled.
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