Review Time
Chemist Warehouse Wodonga - High Street !
I was extremely disappointed with my experience at Chemist Warehouse Wodonga High Street today. The manager displayed poor customer engagement skills and refused to accept responsibility for mistakes made with my click-and-collect order.
Despite my 10+ years of experience in cosmetics and 20 years in retail & management , she showed no interest in listening to my concerns and instead displayed a dismissive attitude.
When I tried to discuss the incorrect colour explaining how the product brand did not do what she describe and items listed as out of stock that were actually available, she seemed unconcerned and unwilling to talk & resolve the issue nicely ,it was a blunt and uncaring response of a refunds.
The final straw was when she hung up on me, which is unacceptable customer service, and should never be an option when trying to turn a poor situation around.
Remember your employees made the mistakes you didn’t want rectify nicely.
This behaviour reflects poorly on the store's management and staff training. I hope the manager will work on adjusting her attitude and teaching staff how to interact respectfully with customers."
Personally it’s Managers like this woman that will lead to a high staff turnover and staff that will follow her by treating customers disgustingly!
Don’t forget who pays your wages !!
And store reputation is the highest priority!!
I will never support your store again , I’m disappointed that I have spent between $150 to $200 on a weekly bases on medications and products in your store to receive a service like that so poor , I will now go elsewhere !!
Disgusting!!
Don't expect any assistance; you wander through a messy and poorly maintained shop seeking help. When you finally find a staff member, they respond harshly and can't even provide prices. The staff seem unhappy and unfriendly; even the pharmacist snapped at me, claiming my prescription would take half an hour. It only took 10 minutes to get my prescription and vitamins from a nearby pharmacy. I won't return.
I had an extremely disappointing Click & Collect experience at a local store on January 17, 2026, around 3:58 PM. After receiving both SMS and email confirmations for my order, I arrived to collect it. The staff member at the counter, who seemed disinterested, ignored my greeting and remained focused on her phone, showing no willingness to engage professionally. When I provided my order number, she abruptly stated that she “doesn’t take order numbers” while I was still reading it. I then showed her the email confirmation, which she dismissed, insisting on the barcode instead, only to claim she doesn’t use that either. I even offered to have her scan the barcode to avoid confusion, but she snapped and demanded my name instead. This back-and-forth was unnecessary and confusing. When she finally found my order, she didn’t bother to stand up to retrieve it and handled the interaction carelessly. I spent a significant amount on products and felt treated like an inconvenience rather than a valued customer. This experience was unprofessional and dismissive, leaving me reluctant to return to this location. Click & Collect should be straightforward, but it was instead frustrating and unpleasant due to the staff's attitude and lack of basic customer service.
The location is disorganized, overcrowded, and shows a complete lack of basic professional standards. The pharmacy service, in particular, is unwelcoming, dismissive, and unacceptable.
I posed a simple question regarding pricing discrepancies and was treated as an inconvenience rather than a valued customer. Within a month, the cost of the same medical item jumped from $0 to $110, with no explanation given. This is not a trivial issue; it reflects unacceptable conduct for a pharmacy providing essential medical supplies.
I was also quoted $171 for a basic medical item that is available for $17.99 at another provider. Such a drastic price difference without any transparency is indefensible and raises serious concerns about pricing practices, ethics, and customer treatment.
Those who rely on regular medical supplies should seek out providers that prioritize transparency, accountability, and respect for patients.
The pharmacist displayed extremely poor behavior. After providing the prescription, I inquired about the medication after 30 minutes, and he raised his voice, stating that I had too many medications and it would take 2 hours. His tone and demeanor were unprofessional. Such behavior is not suitable for staff in retail environments.
The pharmacist displayed unacceptable behavior. After giving me my prescription, he shouted that I had too many medications and it would take two hours. His tone and conduct were very poor. Such behavior is not appropriate for staff in Australian stores.
I spent hours on the phone and was assured by a representative that my issue would be resolved. However, no action was taken. I ordered items that were in stock during a promotion, but one was later claimed to be out of stock. I was told to either refund or cancel my order, which would invalidate my cashback. The store was unable to assist due to system limitations, despite my willingness to wait. After two weeks, my order is still pending cancellation, and I feel misled.
I ordered a perfume as a Christmas gift online, but upon arrival, I received a note from the postal service indicating that the original package was severely damaged, and the perfume box was destroyed. I've tried to reach out for assistance, but I have not received a response yet. I ended up purchasing another bottle in-store.
Black Friday was a letdown. I waited for a specific perfume that was advertised at a discount, but when I tried to check out, it showed as out of stock. I later found it for a higher price in-store, leading me to question the legitimacy of their online discounts.
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