I had an extremely disappointing Click & Collect experience at a local store on January 17, 2026, around 3:58 PM. After receiving both SMS and email confirmations for my order, I arrived to collect it. The staff member at the counter, who seemed disinterested, ignored my greeting and remained focused on her phone, showing no willingness to engage professionally. When I provided my order number, she abruptly stated that she “doesn’t take order numbers” while I was still reading it. I then showed her the email confirmation, which she dismissed, insisting on the barcode instead, only to claim she doesn’t use that either. I even offered to have her scan the barcode to avoid confusion, but she snapped and demanded my name instead. This back-and-forth was unnecessary and confusing. When she finally found my order, she didn’t bother to stand up to retrieve it and handled the interaction carelessly. I spent a significant amount on products and felt treated like an inconvenience rather than a valued customer. This experience was unprofessional and dismissive, leaving me reluctant to return to this location. Click & Collect should be straightforward, but it was instead frustrating and unpleasant due to the staff's attitude and lack of basic customer service.
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