Chemist Warehouse Wodonga - High Street !
I was extremely disappointed with my experience at Chemist Warehouse Wodonga High Street today. The manager displayed poor customer engagement skills and refused to accept responsibility for mistakes made with my click-and-collect order.
Despite my 10+ years of experience in cosmetics and 20 years in retail & management , she showed no interest in listening to my concerns and instead displayed a dismissive attitude.
When I tried to discuss the incorrect colour explaining how the product brand did not do what she describe and items listed as out of stock that were actually available, she seemed unconcerned and unwilling to talk & resolve the issue nicely ,it was a blunt and uncaring response of a refunds.
The final straw was when she hung up on me, which is unacceptable customer service, and should never be an option when trying to turn a poor situation around.
Remember your employees made the mistakes you didn’t want rectify nicely.
This behaviour reflects poorly on the store's management and staff training. I hope the manager will work on adjusting her attitude and teaching staff how to interact respectfully with customers."
Personally it’s Managers like this woman that will lead to a high staff turnover and staff that will follow her by treating customers disgustingly!
Don’t forget who pays your wages !!
And store reputation is the highest priority!!
I will never support your store again , I’m disappointed that I have spent between $150 to $200 on a weekly bases on medications and products in your store to receive a service like that so poor , I will now go elsewhere !!
Disgusting!!
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