I will never place any orders with this joke of a shop. I didn’t even get a chance to test out the clothes because I received my summer clothing in October when it was obviously too late to wear. Customer service honestly could not be any worse. At first when I contacted them about a package delay they told me to wait as it takes 1-3 weeks to ship and assured me I’ll be getting it soon. I waited and waited even though every time I’d check the tracking info it would not show any progress. When I contacted them again they told me to wait and that it will be deliver soon, something about customs. I waited some more, and contacted them again requesting to cancel the order as it was already getting cold and too late to wear this season. They refused to cancel and said because it’s already on the way they can’t do anything.. At this point there was still no progress on the tracking and they said that something happened at customs and they need to repack my order and send it again. I asked why can’t they just cancel it if they’ll be getting it back anyways and all they kept telling me is to wait. When it was end of September and still no package I told them I’ll be disputing the charge with my bank because I haven’t received what I ordered and it’s been way past delivery window. They tried to offer me $10 to shop on their website which was ridiculous considering I wanted nothing to do with them and then they told me to wait a little longer to sometime in October. I said I won’t need their clothes by then after which they offered me 50% refund if I don’t dispute the transaction. I thought whatever fine, may be I’ll just keep the clothes for next summer and try to order something for the winter with the 50% that they offered me. After my package arrived I told them I got it and want the 50% refund. They told me they won’t refund me because they offered it when I still didn’t have the package. I was absolutely mind blown as I did my part of the deal which was not calling my bank, and when the package arrived they back out. They did offer me $20 or 20% off my purchase with them for the inconvenience but at this point with all the lying and gaslighting they put me through along the entire process, I will absolutely not shop here ever again so I don’t need their half assed discount. I am returning every single item I have no interest in even trying them on. This is how you lose a customer and many potential customers as my friends and I always share our online shopping experiences with each other, from poor customer service. It would only take them simple understanding my frustration and offering a solution that would work for us both, but they decided to only think of themselves and leave me with summer clothes in the middle of October with zero refund, only gaslighting emails. I even asked if I could just order different clothes from their website for the same amount since they’ll be getting my package returned to them, might as well get something else if it’s a completely different season, but they ignored that and told me to wait 25 more days lol. Good luck with keeping this store running with this kind of customer service.
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