I ordered 5 dresses from Cherley. They took a long time to arrive and when they did, did not look anything like the photographs. The material is cheap, the sizes are completely random, and I was extremely disappointed. I had reviewed the returns policy before purchasing, and their website makes returns look pretty simple. Believe me, it is not. I emailed for a return address as per their website, to be told I had to send photographs of all the items first. When I questioned this, I was then told I could either return the items to their return address at my own cost (which was New York?!) or not return the items and receive a 50% refund or a discount code for future use. To date and after 3 emails trying to return the disgusting clothes, I have still not been provided with a return address and it appears they are doing all they can to prevent me returning the clothes and obtaining a refund. This is entirely in breach of my rights under the Consumer Rights Act. This brand and company is a total sham. The clothes on their website look nothing like the clothes that arrive, and then they make it impossible to return. Given the lack of response and assistance from Cherley, I will be taking this matter further.
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