My experience with Cherley has been profoundly disappointing. My girlfriend ordered two dresses from their website, and the entire process has been marred by delays, misrepresented products, and a seemingly insurmountable struggle to obtain a refund.Firstly, the dresses took an inordinate amount of time to arrive, far beyond the standard delivery period. Upon receipt, it was immediately evident that the garments bore little resemblance to the images showcased on the website. The fit was entirely different, and the quality left much to be desired.Seeking to rectify the situation, we initiated a return request. However, this seemingly straightforward process became an ordeal. Cherley presented various objections, including citing time constraints, the international return centre being in the United States, and insisting on costly return fees. They initially proposed a partial refund, which later dwindled to only half of the total amount.Despite their assurances of a timely refund within 5 to 10 business days, we find ourselves well beyond that timeframe without any reimbursement. The lack of transparency and the shifting promises have left me deeply dissatisfied.In light of these issues, I strongly caution prospective customers to exercise prudence and refrain from parting with their hard-earned money on this website. Cherley's practices and customer service have proven to be far below acceptable standards, and the risk of disappointment is too great to justify any transaction with this company.My order number - CH00293621It was me that ordered it.Today you’ve emailed this ‘Dear customer,Sorry for keeping you waiting so long.We will contact and urge our financial department to process your refund as soon as possible.We apologize again for any inconvenience caused.Best regards,’However it’s really just not good enough overall.
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