Complete frustration with the service. My account was closed because a friend used it to play a few games — apparently that's considered 'unfair.' Then, on my new account, I was just two moves from winning when the game ended in a draw due to repetition… what is going on? Not everyone is on this platform all the time. Let beginners like me enjoy without being treated like offenders. Their 'Fair Play' policy seems to be a way to ban anyone who improves too quickly. And if someone learns outside their platform? They get banned too? As for customer support? Nonexistent. No explanations, no real assistance — just a closed account and a generic email response. Honestly, they’ve created a method to keep their databases minimal. You could have years of match history, but if you perform too well, they just delete your account. It's simple, efficient, and utterly absurd.
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