Review Time
One star review on Chess.com
And wrote this comment:
I have uninstalled and stopped using Chess.com because I don’t support discrimination of any kind, and I don’t agree with what I see as anti-Russian bias. Condemning Russia’s invasion of Ukraine is one thing; restricting Russian players’ accounts and removing or hiding their national flags is another, and it goes too far.
If Chess.com wants to take political positions like this, why isn’t it applying the same standard to other countries involved in controversial military actions, such as Israel or the United States? Personally, I wouldn’t support country-based restrictions in any case. Chess should be about chess, and political punishment based on nationality has no place in the game.
Mass cheating on chess.com
The site is a fraud; users with free accounts have no access to tournaments, and users who try to play are blocked on their site.
There is no access to any kind of course, no advanced tactics, and it's full of cheaters.
If you try to advance on the site with a free account and win more than 5 games or 3 in a row per day, they say it's suspicious and ban your account without prior notice.
chess.com only wants your money, nothing more. They hire players like Magnus Carlsen and Nakamura Ikaru to use as bait to catch beginner users.
chess.com shows no transparency to users on their site, just like lichess.com also shows no transparency. Anyone who is banned or has never been banned is simply a fraud; nobody is banned for cheating on these sites.
Play chess in person at a chess club or practice at home with a chessboard and a chess book; you'll improve a lot without needing online sites or YouTube channels or fraudulent streamers trying to sell expensive courses to take your money.
It's all a scam, be careful, don't pay anything to anyone.
Don't give your money to sites that support cheaters.
It was a fun website and it improved my chess MASSIVE, but it all changed after my account got banned, they said i cheated (wich i didnt) so i made a new account, eventually they banned that account ASWELL and send me an email where i was able to make a new account, after this account ALSO got banned in less than a week i just quit Chess.com. Like why Chess.com?!
I'm leaving a very negative review of the platform. My rating is around 600 — I'm just a casual player. I was banned without any clear explanation. I did not use cheats, I did not boost accounts, and I have never had a high rating. I simply learned a couple of openings and played them consistently, which apparently is now seen as suspicious. I reached out to the support team multiple times and never received a response. No explanation, no discussion — just a silent ban. For a service that promotes paid subscriptions, this feels extremely disrespectful to users.
Additionally, the website frequently lags, with connection issues and problems during games. It seems like instead of improving service quality, the focus is on automated bans without proper review. This experience clearly shows that there are much better alternatives, such as other platforms, which offer:
- no aggressive subscriptions
- stable performance
- transparent and fair treatment of players
After this experience, I have no desire to return to the platform.
My account was suspended for breaching the "Fair Play" policy, with no justification provided. Kudos to the platform for this experience. Playing there feels like a waste of time. For casual players, the only truly fair gaming is in-person. I highly recommend not creating an account.
Is this a joke? There’s a player who consistently competes against the same individuals, and they seem to award each other points. They distribute gold to everyone according to a script, and most tournaments don’t even see them receiving silver or bronze! This clearly violates the platform's rules regarding fair play and point distribution!
Chess.com has changed significantly. Many of the games I engage in are against cheaters, which I realize when I receive point refunds days after losing those matches. Additionally, some players they identify as cheaters aren't even guilty! They rarely acknowledge false positives, and I unfortunately experienced this myself. I genuinely thought the complaints I read online were exaggerated until it happened to me. Recently, I played a few games and was unjustly banned for "violating fair play rules." I’m puzzled by how they detect these violations, especially since my games had around 75% accuracy, including two I lost due to blunders (who hasn’t made mistakes?). My account was shut down right after a match against a friend, and I was taken aback. I submitted an appeal, which was denied. When I reached out to the support team, they informed me of my ban for "violating Fair Play Rules," but couldn’t specify which rule. I’ve never used any software or attempted to cheat, yet I’m facing this ban! If the platform cannot explain why I was banned, how can I be assured that a similar false positive won’t happen again? This has been a very frustrating ordeal for me, as they haven’t allowed me to clarify my situation and have been firm about my account closure for a reason I don’t even understand. What’s most disappointing is that I paid for an annual "Premium" subscription to improve my skills and utilize their analysis feature post-game. It’s disheartening that a year of progress has been lost due to their mistake. In summary, here’s what transpired:
1) Wrongfully banned a paying customer for a supposed fair play violation.
2) Rejected my appeal without providing a reason, failing to consider my side.
3) Offered to transfer my subscription to a new account, without a real solution, leaving me uncertain of future issues (in compliance with Consumer Protection Laws) - merely doing the bare minimum and not acknowledging their error. That’s certainly one way to lose a customer! I’m heading to competitor platforms now.
This is a complete disaster. My account was shut down because a friend played a few games on it — apparently that's deemed 'unfair.' On my new account, I was about to win, and then the game ended in a draw due to repetition… what on earth? Not everyone is on this platform all the time. Let beginners like me play without treating us like criminals. Their 'Fair Play' policy is just an excuse to ban anyone who suddenly plays too well. And if someone learns elsewhere? They get banned too? And customer support? Nonexistent. No explanation or real help — just a closed account and a generic email. Honestly, they’ve found an efficient way to keep their databases light. You could have years of match history, but if you play too well, they delete your account. Simple, effective, and utterly absurd.
Complete frustration with the service. My account was closed because a friend used it to play a few games — apparently that's considered 'unfair.' Then, on my new account, I was just two moves from winning when the game ended in a draw due to repetition… what is going on? Not everyone is on this platform all the time. Let beginners like me enjoy without being treated like offenders. Their 'Fair Play' policy seems to be a way to ban anyone who improves too quickly. And if someone learns outside their platform? They get banned too? As for customer support? Nonexistent. No explanations, no real assistance — just a closed account and a generic email response. Honestly, they’ve created a method to keep their databases minimal. You could have years of match history, but if you perform too well, they just delete your account. It's simple, efficient, and utterly absurd.
This platform has potential, but with AI around, it feels pointless. Everyone just uses bots to cheat, thinking they're clever while doing so. 🙄 I used to play all day, but it's not enjoyable anymore. 😒 I might play someone significantly lower rated, and still lose because they’re using a computer. I might as well have played a grandmaster. 🤷 No one enjoys losing to a young cheater.
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