Chessington seems more interested in selling tickets and generating revenue than ensuring a pleasant experience for guests and children. I am reaching out regarding a promotion linked to your hotel. Despite numerous attempts to contact both your team and the promotion service, I have not received a satisfactory response. Currently, I cannot secure a suitable booking, and my requests remain unaddressed. Given the lack of access to the service and ineffective communication, I am now requesting the cancellation of my voucher along with an official confirmation from your hotel regarding this matter. Your confirmation is crucial, as the service is not providing any real answers and only automated replies. Without your assistance, I cannot proceed with my refund, and the lack of support has been quite frustrating. Therefore, I request: a clear statement from the hotel confirming the unavailability of the promotional dates, and written confirmation of my unsuccessful booking attempts. A prompt response is needed so I can take the necessary steps to resolve this issue.
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