We had planned an overnight stay to enjoy the winter event and Santa visit but were met with chaos. The park was overcrowded, staff were overwhelmed, and we couldn't access our room due to a system failure. After only managing to go on two rides and being told to return later for the winter village, the kids lost interest and wanted to leave. Thankfully, we received a refund for our room, but customer service has been unhelpful regarding the missed second day. Overall, the experience was terrible, especially for families with disabled individuals, as pre-arranged assistance was unavailable. We left feeling disappointed and frustrated.
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