Chessington is more focused on selling tickets and making money than on ensuring happy guests and children who can actually enjoy their day.
I am contacting you regarding the Wowcher promotion associated with your hotel. I have repeatedly attempted to reach both your team and Wowcher, but neither has provided a proper response.
At this point, I am unable to book any suitable date, and Wowcher is not addressing my requests. Since the service offered cannot be accessed and communication has been ineffective on all sides, I am now requesting the cancellation of my voucher and an official statement from your hotel confirming the situation.
Your confirmation is essential, as Wowcher is refusing to provide a real answer and continues sending only automated messages. Without your cooperation, I cannot proceed with my refund, and the lack of support is causing significant inconvenience.
I therefore request:
A clear statement from the hotel confirming whether the dates for this promotion are unavailable or not being accepted, and
Written confirmation that I was unable to secure a booking despite multiple attempts.
Your prompt reply is required so I can take the necessary steps to resolve this matter. I expect your position as soon as possible.
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