I booked a table at the hotel restaurant four weeks in advance, and upon arrival, the experience was chaotic. We ordered our meals and waited nearly two hours for them to arrive. When they did, my starter and my wife’s dessert came out simultaneously, despite us not having our main courses yet. The assistant manager apologized and took the dessert away, but we then waited another hour for our main meals. Other diners were also complaining about delays, and some left frustrated. When our food finally arrived, it was undercooked, with raw chicken that was pink inside. The assistant manager offered to prepare a new meal, but we declined due to the wait time. The head cook apologized for the mix-ups, citing a malfunctioning system. Our entire experience took over two hours, and I cannot recommend this restaurant due to poor staffing and organization.
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