A friend and I visited the spa today but left after just thirty minutes due to the inadequate facilities. Upon arrival, there were no robes available. The lockers were malfunctioning, and the receptionist was aware but failed to provide a solution. The 'hot showers' were actually cold. The jacuzzi was out of service, and only one hot tub was accessible, while the other three were either half full, not heated, or dirty. There was ice on the floors outside, creating a significant slip hazard. Additionally, there was a leaking roof, which was quite unpleasant. The facility was overbooked for the number of amenities, preventing us from using the one hot tub that was available. The pool temperature was also uncomfortable. It's truly disappointing, as we've visited many times before and have never encountered such a rundown experience.
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