My 98 year old Aunt owns a 2002 Chevrolet Trailblazer. She is now under my care. The vehicle has issues even though there is only 23k miles on it. First problem is the broken window switch. The window can not be rolled down consistently and smokes when rain gets on the inside door handle. Second, car does not respond to fob in cold weather. Third, air conditioner does not work when turned to high. I saw that there was a safety recall for the window switch. I took it to the dealer. They stated that my vin number was not included. I messaged the manufacture and somebody named Jessie would not even give me the contact number of any corporate manger for me to talk to. Needless to say I am nowhere near happy with Chevrolet, nor Puente Hills Chevrolet dealership. I own two GM cars and a Lexus. Lexus is incredible. The customer service is absolutely amazing and they bend over backwards to help you. NOT CHEVY, they are the exact opposite. From this point on I personally will never purchase, nor allow anybody in my family or circle of friends to purchase any GM vehicle ever again. I will now have to locate some non dealer mechanic to help me with these issues on this vehicle. Chevy you lost a customer over a cheap part that would have cost you relatively nothing.Update: 04-27-2020Jim Ryan of Puente Hills Chevrolet. Took care of my Aunt's vehicle. I am giving the dealership a 5 star for stepping up but I still give Chevrolet corporation a 1 star rating.I think the manufacturer should have taken care of this issue and not let it fall completely on the dealership. Thumbs up Puente Hills Chevrolet, and a double thumbs down for the Chevrolet manufacturer. Since this review is of the manufacturer it will remain a 1 star.
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