I strongly advise anyone considering this company to think twice. Everything looks great at the beginning - quick replies, friendly WhatsApp messages and bespoke options. But the moment they take your money, the entire attitude changes.They completely ignore phone calls and messages. They scheduled a delivery for when I was on holiday, leaving my mother-in-law to wait in all afternoon for nothing. When they finally turned up a week later, they managed to forget the footstool. Another delivery slot was arranged, and once again we waited in all day - and once again, nobody showed up. No phone call, no message, no explanation.What’s even worse is the total lack of accountability. No apologies, no acknowledgement of their mistakes, no compassion at all. Just silence.We are still waiting for the missing item, and at this point they refuse to communicate on every platform - WhatsApp, phone, email, Instagram, Facebook. It’s impossible to get any response.This company has been unreliable, unprofessional and incredibly frustrating to deal with. I wish I had never ordered from them, and I hope this review saves someone else the stress we’ve been put through.
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Luxury furniture, lighting and interiors available at great prices with Chic Concept. The only destination for great quality modern furniture. Shop online.
