Review Time
I was looking for a bespoke headboard/wallboard and came across chic concept. It is a loft room therefore my wall slopes on both sides hence i needed the wallboard to be custom made. Spoke to chic concept (Adam) and they were able to do this. I sent them my measurements and design choice. They responded immediately with the wall plans with some adjustments. Once a price was agreed..I agreed on a installation date as I wanted it installing also. Took around 10 days as I wanted it pretty quickly. Very happy with my purchase the quality is excellent. The installation team was really good. Thank you to Kofi (installer) who went above and beyond to ensure I got the finish I wanted and more.
I was looking for a bespoke headboard/wallboard and came across chic concept. It is a loft room therefore my wall slopes on both sides hence i needed the wallboard to be custom made. Spoke to chic concept (Adam) and they were able to do this. I sent them my measurements and design choice. They responded immediately with the wall plans with some adjustments. Once a price was agreed..I agreed on a installation date as I wanted it installing also. Took around 10 days as I wanted it pretty quickly. Very happy with my purchase the quality is excellent. The installation team was really good. Thank you to Kofi (installer) who went above and beyond to ensure I got the finish I wanted and more.
Thank you Chic Concept & Thank you Adam. I ordered a floor to ceiling wallboard. A design which I asked them to make. Adam was very thorough in sending out samples, was happy to video call me to check measurements along with socket and switch placements. The quality of the workmanship is really really impressive. Delivery arrived just before we moved as requested. I must say the price, quality and service was really good.
Ordered and paid for a mattress. Heard absolutely nothing for over a week so contacted them to ask when it would be delivered. They said they would call me back. No call back. This happened numerous times so escalated with PayPal. Took a month and lots of messing around to finally get my money back. Customer Service is non existent
I made a phone enquiry yesterday to check the delivery timeline for a single divan bed base. I was told they had a lorry coming to my area the next day, so delivery would be possible. I placed the order straight away.To my surprise, the team had the bed base manufactured within three hours and loaded onto the lorry that same evening. It arrived this afternoon, just 24 hours from enquiry to manufacture to delivery.Exceptional communication, incredibly fast turnaround, and a genuinely smooth experience from start to finish. Highly impressed and would happily recommend Chic Concept!
I contacted Chic and got an immediate response. Samples arrived, I made my choice. Chic kept me informed throughout, and my bed arrived today. The quality is higher than I expected. I am so pleased. I found this companies customer care to be impressive and thier standards high. I would recommend.
We're really pleased with our new Ottoman - great quality and exactly as described. Really good customer service, from answering queries, sending material samples, right through to delivering exactly on time. I can't recommend highly enough.
Avoid this company at all costs, we have been waiting for my sons bed to arrive since purchasing it in November 25, we have been fobbed off with false delivery dates and delivery companies. Every time we call we are told it’s been picked up and on its way but when we call the delivery company they say they have never heard of us or have any parcels for us! This has been a complete waste of our time, even when we had a company 1 hour up the road from them all they had to do was get the bed an hour up the road and they never turned up! We was then lied to again that the bed was on its way and it never turned up, our only option now is to claim our money back through PayPal, anyone reading this please don’t waste your time ordering from this company you will never see the products!!
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Luxury furniture, lighting and interiors available at great prices with Chic Concept. The only destination for great quality modern furniture. Shop online.
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