I ordered a lampshade during May then a week later I fancied one of their lamps in the sale. So, I ordered that too. After a few weeks I heard nothing. I queried my order delivery a few times to be told I’ll check and come back to you , it’s been despatched, it’s on its way , type of thing. Didn’t follow up with any delivery. I got fed up waiting. I told then if I don’t get my goods soon, I’ll be cancelling through PayPal , which I eventually did and I’ve been notified by PayPal that I’ll get a full refund from them. Now, here’s the really really odd bit - while we were away on holiday last week ( I notified Chic Concept that I was away on holiday so I wouldn’t be able to personally receive and deliveries at my address) however , a box standing almost as high as me ( 5ft3”) arrived at my neighbours address with my name on it. No invoice or paperwork inside. Inside this box were 2 BOXES of coloured lampshades, nothing like the cream silk cone shaped one I had previously ordered. These were either teal blue or gold in colour. Stacked high! I’ll not be sending these back at my own expense, if they want these back they can come and get them themselves. Bizarre! It’s just not worth the stress or hassle ordering from these people. Update today 8 August 2022. After receiving a call from Adam about this , he offered to deliver my items for no cost to me , free goods and collect the wrongly delivered lampshades. For either last Saturday or coming Saturday. I agreed to this as he wanted to make my experience good. He said I’d get a confirmation call to confirm. Last Saturday came and went, no call, no exchange of goods. However, this morning ( Monday) at 7.15 am our door buzzer rang . We nearly jumped out of our skin thinking what’s wrong! Nobody buzzes us at that time in the morning, not even the postman. It was our goods being delivered and collection of the bizarre shades. When I checked my phone after our panic stations , I could see that Chic Concept had called me twice around 6.45am! And messaged. We are both retired, don’t sleep well and our phones are off till 9 am to let us nap. The goods delivered to us are really good quality items, we’re very happy with these but I’d only have agreed to have them as a free gift per above. Due to the chaotic way these transactions have all been handled. I’ve never had a retail experience anything like this. Nice products but……………..I’ve upgraded my review from 1 star to 3 as we got what we ordered, eventually , nice items, at no cost to us, but what a journey to get a lamp and a shade. I can’t help thinking that if I hadn't given a truthful but poor review and claimed my money back through PayPal , that I’d still be waiting for my items. Adam asked me to reconsider my review , so this is my update.
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