I am writing to express my profound dissatisfaction with the service provided by this company. Initially, the process appeared to be smooth: the bed and headboard were delivered, albeit the wrong size headboard. I returned it for resizing, but the replacement lacked a dibond chrome strip necessary for a clean, finished look. Despite this being their error, I was charged an additional £50, which I reluctantly paid to avoid further issues. Unfortunately, this proved to be a significant mistake on my part.Since May 2024, I have been waiting for the correct chrome strip to be sent. Initially, I was informed they were struggling to get a precise cut. However, I was told that two strips had been dispatched, only to later be informed they havent arrived week or two later and that they would send the chrome strip out asap. As of July, I have yet to receive the strip.When I called to address the issue, I was told I had been dealing with a different colleague, which is blatantly false, as I have voice recordings from the same individual on WhatsApp. Recently, I was informed that they cannot provide the required strip and that I must source it myself. Despite multiple promises to send the final chrome strips, I am left to believe this will never happen.Ever since I made the full payment, I have been consistently lied to and ignored. The lack of professionalism is glaring. If you wish to experience deceit and unprofessional behavior, this company is perfect for you. I strongly advise against making full payment until you are completely satisfied with their service.Despite the company's claims of honesty and integrity, their actions reflect none of these values. On July 11th, I removed my negative review after the company pleaded for me to remove my review and promised to send me a new strip. However, what they sent was completely different in material. They then informed me that they had ordered the correct item from Amazon, using the link I provided, which indicated Prime next-day delivery or, at the latest, within two days. It's now August 17th, and I still haven't received the strip.Additionally, on August 1st, I requested to PURCHASE an extra side bed panel as my original came with a faulty bolt and hole for the bolt, which they assured me they would provide free of charge as a good will. But, as you might have guessed, that hasn't arrived either.Yesterday, 13th August, i had a heated conversation with Chic Concept, they had given me their WORD my items were ready to be sent out mid week this week (between 11&14th September). As you have guessed they have not sent nothing, i even offered to send someone to pick it up over 100miles away from them however their words were ‘we do have a life to outside work’, clearly they are the only ones who have a life and i enjoy chasing these liars.Words honestly cannot describe my frustration and anger with these liars. If anyone wants to be messed around then this is the company to go to.My advice, regardless of delivery, hold the payment until you are 100% satisfied with your item once its set up, don’t let them pressure you into making a payment on delivery.I am more than willing to share my correspondence with this company to substantiate my claims for anyone who suspects this review is fabricated.I think it's clear by now... this has been a horrendous experience and terrible service.
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