I purchased a dress on the website. When I finally received, after paying for countless delivery/customer expenses, it was a total disappointment. The product is completely different than the pictures on the website. Very bulky, wrong size, cheap ugly material. But the worse part is the customer service. I have been dealing with them since 2 weeks now trying to return the item and they really make it impossible. The provide a US return address with a Chinese telephone number. The delivery company cannot proceed with the delivery cause OBVIOUSLY they need a local (US) number to contact the consignee during delivery. They are refusing to provide a telephone number. And because of this, my package is stuck in the warehouse since days and every day cost me money. I have been trying to ask for this telephone number multiple times and every single time either they ignore or they answer something totally not related to my query blaming me cause they cannot track the package. Not to forget that when you place an order, during check out they even dare to ask for TIPS!!! Horrible experience.
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