chicmatchy.com

1.6
1.6 Based on 54 reviews

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kathy donofrio
I ordered family Christmas pajamas very…

I ordered family Christmas pajamas very early in Dec. They didn't arrive until Dec 26. After initially ordering I read reviews of the company & tried to cancel my order before it shipped. No response. I emailed them probably 10 times to find out where my order was & then that if I didn't receive it by Christmas I would want a full refund. The only response I got was they would give me a 15% coupon for future orders. When I did receive the order after Christmas the material was terrible. It did not look at all like it did in the photos. Really awful product! I emailed them 5 more times & they only offered me a 20% refund & 15% coupon for future use. If I wanted to return them I would have to pay for my own shipping which they said would be very expensive. I've never had an online order experience this terrible. I wouldn't even give them 1 star. Don't purchase from them!

1
Date of experience: Jan 09, 2026

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