I ordered a lambswool vest, but what arrived was made of cheap synthetic fleece, completely different from the online image. When I requested return information, I was met with numerous terms and conditions, and I had to bear the return shipping costs to Canada. After expressing my dissatisfaction about the misleading product description, they offered me a 35% refund, which I rejected in favor of a full refund and return at their expense. Unsurprisingly, they seem reluctant to accept the return! Now I'm just waiting for my refund.
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