What a shambles of an organisation!I had my funding approved early June 2024 for a new boiler. Was given an appointment and booked the day off work. The engineer did arrive who was a lovely chap, however he wasn’t given any information regarding the property, so was sent with the incorrect boiler and missing material to complete the job. The engineer advised cosy home would be in touch within a few days and reschedule a new installation date.I have been chasing this incompetent team since June, with countless emails and phones calls, with the same response over and over “we have sent this information to the operations team and will be in contact soon”It’s almost mid September, I have had zero response from cosy home. Do the operation team actually do any work? I presume not!We have a 10 month old baby and are struggling with hot water issues, clearly that isn’t a priority!I wish I reached out to another company who actually care about their customers. I would give zero rating if I could.
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We are a partnership of 14 Lancashire Local Councils. Delivered by our Managing Agent Rhea Projects, Cosy Homes in Lancashire offer residents access to grants for a range of affordable, green heating and insulation solutions.
Grants available for;
Air Source Heat Pumps
High Heat Retentions Storage Heaters
Insulation
Solar Panels
Windows and Doors
Awarded Government funded Home Upgrade Grants, available to Lancashire residents.
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