chil.uk.com

3.9
3.9 Based on 33 reviews

We are a partnership of 14 Lancashire Local Councils. Delivered by our Managing Agent Rhea Projects, Cosy Homes in Lancashire offer residents access to grants for a range of affordable, green heating and insulation solutions. Grants available for; Air S...

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Average Rating

3.9

/
5

33 Reviews

5 Star
65%
4 Star
6%
3 Star
6%
2 Star
0%
1 Star
24%

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Ulysses Taylor
Very poor communication

I have booked a survey on two separate occasions.The surveyor turns up rings my mobile to get the key code number and then drives off without doing the survey.He said he has at least 15 appointments a day and was told by the manager to drive to the next appointment as he only rang once.Seems to me they are very unprofessional I tried to resolve the matter by speaking to the office manager but no joy.Let's see what their response is🙀

1
Date of experience: Nov 17, 2023
Arnaut Rogers
Snagging issues which has taken over a…

Snagging issues which has taken over a month for an engineer to come and inspect! Still no update from the visit, chased 5 times to be told the operations manager is out of office or in a meeting. Poor poor service!

1
Date of experience: Nov 14, 2023
Chaz Morris
Beyond my expectations

I applied with very little expectation as i wasn't on any benefits. I'm glad I did because they really helped. The staff are really friendly and down to earth and always helpful and polite. It was a very good experience from start to finish. They sent someone to assess the property, then I got a call from Cosy homes, extra insulation would be installed to bring up to new spec. After this they installed solar panels to make house more efficient. In my case I didn't have any central heating just a gas fire. Cosy Homes then arranged for my house to get heating. At every stage they arranged installation dates to suit, after the work they sent inspector to check all the work n if necessary call contractor back to fix. Its well worth applying and nothing to lose by asking. Highly recommend. First class service start to finish.

5
Date of experience: Aug 22, 2023
Sheryl
Brilliant from start to finish

Brilliant from start to finish, took a while for things to go through etc but apart from that they were very helpful answered my queries when I had any and we are really happy with all the end results.

4
Date of experience: Mar 13, 2023

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Business Details

  • We are a partnership of 14 Lancashire Local Councils. Delivered by our Managing Agent Rhea Projects, Cosy Homes in Lancashire offer residents access to grants for a range of affordable, green heating and insulation solutions.

    Grants available for;
    Air Source Heat Pumps
    High Heat Retentions Storage Heaters
    Insulation
    Solar Panels
    Windows and Doors

    Awarded Government funded Home Upgrade Grants, available to Lancashire residents.
    See more

  • email enquiries@rheaprojects.co.uk
  • call 03306061488
  • language https://chil.uk.com

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