Review Time
Avoid Steven Murphy.
Had a 55 intensive over 2 weeks from 0 experience before hand, which went reasonably well,
Prior to Test i had a Mock test where I got 4 minors and 1 serious for parking.
Steve refused to allow me to do the actual driving test that was all ready booked and paid for the following day.
This wasn't based on the results of the mock but on a 10+ intensive driving hours previous(20% off my course time) miniature mock.
Steven didn't even get in contact after the mock to discuss or go through things, so i was left confused and unsure what to do next.
I believe this is also partly due to chilled wanting to appear to have a higher pass rate on their tests.
Shame on chilled and doubly so on Steve Murphy for poor proffesionalism.
In reply
Thankyou for you response, i understand the reasoning.
However the lack of any communication to discuss the results and the process from Steve Murphy who had been my primary contact for the entire length of the course, i find very unacceptable and a major cause of frustration and confusion.
A fantastic journey from zero experience to passing my test first time. My instructor, Sam, was friendly, patient and knowledgeable, building my confidence throughout my lessons. Sam encouraged me all the way, providing positive feedback and insight. I highly recommend!
A fantastic journey from zero experience to passing my test first time. My instructor, Sam, was friendly, patient and knowledgeable, building my confidence throughout my lessons. Sam encouraged me all the way, providing positive feedback and insight. I highly recommend!
We met the amazing team at Chilled last year at their 14–17-year-old experience day at Coltishall, an event I would also highly recommend. The team were knowledgeable, approachable, supportive, and spent time answering my numerous questions, my son had an amazing time on the track with Steve Brooks, his instructor for the session.Steve spent time at the event answering more of our questions, he built up a good rapport with Steve, so I booked my son in with him for the intensive course. Steve has been amazing, supportive, communicative, flexible, and knowledgeable, my son and I cannot praise him enough.The admin team have been exceptional with clear and efficient communication at each stage; all my requests/enquiries have been accommodated with prompt responses.The written feedback from the mock test undertaken by Shaun C was concise and detailed and extremely helpful.The whole Chilled team all played a pivotal role to enable him to pass his test first time, yesterday. My sincere thanks to you all. I would highly recommend the Chilled team to anyone needing lessons, if you are a parent of a student, the customer service is fantastic, the team are amazing, an asset to their profession.
Liam was a fantastic instructor. He was patient, kind and funny. I was particularly grateful that he was able to calm and reassure me when I became nervous and doubted myself. His lessons covered all the skills, routes and manoeuvres I needed to pass first time with only 3 minors! Thank you so much, Liam.
Chilled are honestly fantastic. James, my instructor, was informative, thorough and wellbeing focused and made me feel like a competent test ready driver. I always looked forward to my lessons. The mock tests that Chilled give are so helpful and helps to get those overwhelming test nerves out of the way. Felt like my real test was my third and felt so much more in control on the day. The driving book that they give you is helpful because it contains driving instructor feedback after every lesson and metrics on where you are at with roundabouts, hazards, dual carriageways, country roads etc. Chilled driving are great and would recommend them fully. Would recommend booking in three hour lesson slot blocks with the instructor closer to the test. Really helps
Had liam as my instructor , absaloutley amazing bloke could teach anyone and will teach anyone . I don't think I could've been more prepared in anyway. Great and easy to talk to , loves a chat but will always keep you on track keeping you focused . Lovely car as well good to drive in . Anyone looking to drive would 100% recommend.
I started driving lessons at the end of august and i had Dan L for all of my lessons, he’s a great driving instructor and helped me gain confidence and be the best driver i possibly could be, through the 5 months of learning to drive with him i would recommend chilled and dan to everyone. And the cars are great to drive to.
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Chilled Driving Tuition has a reputation for providing first class driving lessons and customer service seeing over 500 pupils celebrating obtaining their driving licences every year.
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