I ordered a pair of sunglasses for my boyfriend on 28 November 2025 as a Christmas gift. Unfortunately, they were not the right model. I wasn’t worried at first, because the website clearly advertised that returns were possible until 7 January 2027.However, the “return” function on the website did not work, so I was forced to select “claim” instead. The sunglasses have never been worn. I also informed customer support that this is not actually a claim, but that I had no other option to submit the request.After a very long waiting time, support finally replied — but even now, in February, I still have not received a return label. I am also no longer receiving any responses from your support team.Unfortunately, this has been the worst customer service experience I have ever had.
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CHIMI was founded in Stockholm in 2016 with the philosophy to inspire the capturing of every aspect of modern life through eyewear. The products are imagined through the eyes of Scandinavian simplicity altered by a futuristic lens.
