I ordered a jumper for my mother for Christmas but never got an order confirmation via email, despite providing my details and receiving promotional messages. This lack of communication left me unaware that my parcel had supposedly been delivered until I contacted customer support. Finally, I received an order confirmation and a delivery link indicating my package had been delivered a week prior. However, it was nowhere to be found, as the proof of delivery showed it was left on the side of my driveway instead of at my door, even though there is a clear path and gate. When I searched for my parcel, it was gone because I had no prior notice of the delivery. While I understand the delivery company is at fault, my main issue is with the customer service team, as my multiple inquiries over the months were simply redirected to the delivery company without any resolution attempts. I've reached my limit with unproductive emails and still can't give my mother her Christmas gift. The customer service phone number listed on the website is useless; every time I tried to call, it went straight to voicemail or had a full inbox. The level of customer service is unacceptable, with all blame shifted elsewhere. I received nothing, nor were there any suggestions for a refund or replacement—just excuses. I spent too much on this jumper to be treated this way and feel completely scammed. I demand my money back!
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