Ordered a wardrobe from this company on the 20/02/2026 the address stated 5-10 day delivery.
I received a couple of updates via email which said they expected it to arrive in there warehouse on the 06/03/2026.
OK so a bit longer than stated but I was ok to wait.(15 days since the order was placed).
On the 6th March I emailed to find out what was happening and was replied with we are expecting it the following Friday.
Now that then made it 22 days since the order was placed and that didn't include when it was going to be delivered.
I informed them as they didn't even have it in their warehouse I would have to cancel the order as I needed it sooner.
And would the kindly refund my money back to me.
No problem,apologised for the delay and said the refund would take 7/10 days.
10 days goes by and no sign of the funds so AGAIN I contact them.
The reply I got was...
The refund will be processed NEXT Monday!.
Now unless im having a serious senior moment why have I got to wait another 5 days for you to start the refund process when it should of been processed already.
So you are happy enough to take my money which you've had since the 23/02/2026 yet here we are on the 20/03/2026 and you've not even attempted to start the refund.
Shambolic doesn't even cut it.
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Choice Furniture Superstore is one of UK's fastest growing independent, family-run furniture retailer, offering high quality furniture & outstanding services to customers across UK.
We have our own fleet of van's delivering nationwide to make sure your furniture reaches you in good condition without any transit damages.
