Only two times did we file a claim. The first time the tech came within 3 days. The next time was for AC. We live in a rural area . After two days were sent a message no tech available to service area. We were given instructions to find a tech, get the job done , and file for reimbursement. Only if every step was taken as directed.
In Dec. our refrigerator reached 51 degrees and climbing when we walked in with a trunk load of groceries. It was Friday late afternoon. Immediately we called Choice. After 45 minutes of trying to speak with a live person,and finally being told no one was available to take our call, we gave up. Also the robot kept trying to tell us to file a claim and prepay $75.00 before proceeding. The nearest appliance store is 75 miles away. While enroute we called and got there 5 minutes before closing. We were able purchase a new fridge. I once again try calling to talk to a person and got the same robot answers wanting us to file a claim and prepay again. I sent an email explaining our situation, acknowledging it was not the proper protocol. I asked for a phone call to explain and that any reimbursement would be appreciated. I sent 3 emails and no one responded. We have cancelled our policy and received our refund. I do not recommend this company. Please be careful about purchasing a policy from them.
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Choice Home Warranty plans offer comprehensive protection against the high cost of repair or replacement of properly maintained major systems and appliances. A policy holder calls our claims center and pays a modest service call fee per claim when a problem or repair need arises
