Country Inn Suites Hotels - PortlandWe stayed at the hotel while travelling over the holidays. My wife left her glasses in the room. She did not realize this until we had reached our next destination. She called the hotel and they confirmed they had the glasses.She asked if she could arrange for, and pay for, a courier to have them sent to her. They said no. She asked if she could speak to a manager. The clerk took her number and promised a call back. It never happened.When we got home we called the international customer service. They took down all the information and told us to follow up in a couple of weeks. We did. The follow up was greeted with "we haven't received a response from the hotel call back later."Up the food chain to a supervisor. The supervisor explained that their hands were tied. It was entirely up to the individual hotels to look after customers.I told her I was hearing "suck it up and forget the glasses." She told me these were not the words she would use, but there was nothing she could do about it. I've never experienced such poor customer service, at the local level, especially not at the corporate level.Stay clear, and definitely don't expect to speak to someone trained in customer service.
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