Review Time
They do not even deserve 1 star. I stayed at one of their hotels in Sydney for 10 days. I have the tax receipt to confirm my stay and that they should be transferring my points to my QF account. It's been over 4 months now and they have not transferred my points. I have been chasing Choice Hotels up on a weekly basis. They have completely ignored my emails. When I call their helpline, they hang up on me. Their failure to transfer my points to my QF account has resulted in me losing nearly 500K QF points. I have contacted and filed complaints with ACCC and NSW Fair Trade. Do not use Choice Hotels. They have no respect for customers and they totally betray the essence of what hospitality and customer service should be all about. Shame on Choice Hotels.
We have been flooded out of our apartment since December 28,2025. We have been staying at a local hotel (Rodeway Hotel) Stratford. We have now been told that they can no longer allow us to stay as we have exceeded the days allowed. WHAT???? We have an a new apartment that we can move into February 13,2026. You can’t accommodate us for 14 more days, not like the place is booked up. Isn’t money, money? Trust me, we don’t want to be living in a hotel for this long either. What happened to good people. What has this world come to. No one cares. It’s a sad world we live in. Do better. If you would like to talk about this or rectify it I look forward to hearing from you.
terrible experience reserved a room with tub handicap room and there was no tub stopper. told me they did not have any and did not have any maintenance that evening. next day they moved me across the hall to a room with a tub stopper. I was worried about the refrigerator and in the daytime they said there was no maintenance and i asked the manager to call me but she was too busy and left the motel and never called me back I was checking the frig and found several spots of black mold. Called choice but the gm never called me back either.
I've been in a choice member for over 7 years now. I can honestly say I've never been so disappointed in a rewards program. I used to receive a $5 gift card every time I would stay at one of their hotels. Since their update to the program, I received one $5 gift card over 20 nights, where before I would have received four! How extremely disappointing! If I were you I would find another rewards program to join with a different hotel chain because this one is definitely not worth it.
Booked a night at the Abitta Boutique hotel, Ascend Collection on choice hotels website February 17,2025 for stay on January 16, 2026. When we got there to find out it was not a Choice hotel property. We were put in the hotel next door, not what was pictured on the Choice Hotel website. The room was disgusting, dark and dingy with a broken window shade, safe, dresser draw and not even enough light to read . When I contacted Choice Hotels I was told they dropped the property July 1, 2025 and Basicly did not care about this bait and switch. And refuse to take responsibility for this situation. Do not trust Choice Hotels Reservations
Seltzer group partners Insurance : where keystone agency partners, and now bain capital credit and warburg pincus they are NOT what you might think , they are a large Insurance group which is owned by the private equity companies above.They were owned by independent owners but are now a group that has lost the personal service , they don't even do the insurance estimates at there local offices ,don't even take your insurance payments it's beneath them now no personal service just send your money directly to the insurance company .They seam to just sell policies . Did you know that insurance agencies get commission,and if you stay with the same insurance company the next year they get even more money if they keep your policy with that insurance company . For them to look at other companies for you they wouldn't get the retention bonus. So you should ALWAYS look at insurance rates each and EVERY YEAR you just might find lower rates with another . Insurance company . Insurance companies ONLY care about profits and not your pocketbook.
Country Inn Suites Hotels - PortlandWe stayed at the hotel while travelling over the holidays. My wife left her glasses in the room. She did not realize this until we had reached our next destination. She called the hotel and they confirmed they had the glasses.She asked if she could arrange for, and pay for, a courier to have them sent to her. They said no. She asked if she could speak to a manager. The clerk took her number and promised a call back. It never happened.When we got home we called the international customer service. They took down all the information and told us to follow up in a couple of weeks. We did. The follow up was greeted with "we haven't received a response from the hotel call back later."Up the food chain to a supervisor. The supervisor explained that their hands were tied. It was entirely up to the individual hotels to look after customers.I told her I was hearing "suck it up and forget the glasses." She told me these were not the words she would use, but there was nothing she could do about it. I've never experienced such poor customer service, at the local level, especially not at the corporate level.Stay clear, and definitely don't expect to speak to someone trained in customer service.
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Official Site. Choice Hotels provides hotel rooms at great rates. Whether you travel for business, leisure, family vacation, find rooms and suites and book hotel reservations online. Choice Hotels-Comfort Inn, Comfort Suites, Quality, Cambria Suites, Sleep Inn, Clarion, MainStay Suites, Suburban Extended Stay Hotels, Econo Lodge, Rodeway
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