christensenarms.com

ONE and DONE

One and Done Customer:Trying to make this easy to follow. I purchased a new Ridgeline .308 from a dealer in Ca. on August 3, 2023. After the required background checks, I took possession of the gun on August 15th which is clearly visible in the paperwork I sent them.1. The Dealer had NO advance notice that Christensen Arms would be offering a promotion starting on the 14th of Aug. or they would have advised me and I would have waited. At the same time I purchased an HK pistol which did have an expired promotion which HK honored and extended for their customers2. I immediately sent in my registration for the Christensen Ridgeline and saw the promotion on their website for money back if over $2000 was spent, so I sent in the paperwork3. WEEKS later (9/19/23)and only AFTER I phoned to inquire, did I get a response of NO you are not eligible. You purchased the gun before the 14th. Yes I purchased the 3rd and took legal possession after the awaited time on the 15th.In my opinion and yes it is MY opinion, if Christensen Arms wants to keep customers they should be willing to look at ALL aspects concerning the purchase of one of their weapons. I’m not quibbling over weeks or months but 1 day.Also, what is most annoying is that I had to pursue the company for a response. Had I not phoned them I would still be waiting….My final takeaway, while the rifle I bought is decent enough, there are many better for less money and amazing customer serviceMy advice, take into consideration the size of the company and their willingness to keep customers. I had no problem receiving the $200 for the HK handgun I purchased which considerably less money than the $2200 I paid for the rifle. So this was my one and only exchange with Christensen Arms. Let’s hope the weapon performs well and I do not have to reach out for service.

Date of experience: Sep 19, 2023