We traveled with this company 5 times and this last time which was the 6th time was so disappointing. We went on the Christmas Tour to New York City. It was very cold, the city had slippery streets with snow and ice and we had 45 people on our bus. (Most of our people were older and could not walk that well.)This was Christian Tours new trip for Christmas and a first trip for our guide. In my opinon, it was not planned well. There were times we were standing around for 2 to 3 hours with nothing to do! The bus was too full, making us have to wait everyplace the group went to the bathroom or to eat. The City was packed. We stayed in NJ and came back and forth through the tunnels every day for three days. This took time which could have been spent sight seeing if we had been in a hotel in the City. For us and others too, it was a nightmare. The Rocketes show as wonderful, the lunch at Macy's was delicious, the NY City guide on bus took us on a 4-hour tour and it was magnificent. I saw many places I had never seen. The bus driver was more than accommodating. When we returned, I wrote a letter explaining how I thought the trip could be improved in the future. Heather Paul, granddaughter of the owner, practically attacked me on the phone about my criticism. She was rude, abrupt, and certainly needs to take a customer service course to improve her attitude. I was so offended that I will not recommend nor will I ever take a Christian Tour again. I don't know how they keep customers coming back as you better not voice your opinion as you will not get a good telephone call from management.
Claim your business profile now and gain access to all features and respond to customer reviews.
Rezerva-ti vacanta de vis prin Christian Tour. Peste 1.500.000 de turisti ne-au ales. Incredere, siguranta si pasiune. Sustinem dreptul la vacanta!