I want to caution future buyers about the unacceptable service received. After a week without updates, I received a watch that was clearly flawed. When I reported the issue with video proof, instead of an apology, I got a threatening email from a representative. They processed an unwanted refund and even threatened to close my account for raising a legitimate concern. Additionally, they demanded the item back without ensuring my earlier payments were refunded. This company tries to present itself as a luxury brand, but their handling of defects and customer relations is unprofessional and aggressive. In summary, they ignored my inquiries for over a week, sent a defective product, threatened account deletion for a complaint, and mishandled return logistics. Avoid this brand if you value your money and peace of mind.
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Christopher Ward, founded by Christopher Ward, Mike France and Peter Ellis in 2004, is a British luxury watch company.
Every watch is designed in England and handmade in Switzerland. From the award-winning Bel Canto to our rugged Trident dive watches and versatile Sealander collection, each piece blends innovative engineering with timeless British design.
