Upon receiving the watch, I discovered it was not functioning and immediately reported this through their online form. I also coordinated directly with the vendor regarding the issue.
Despite my prompt report, Chrono24 client service only contacted me two weeks later to request payment authorization. I did not provide this authorization and replied to the email within hours; however, I was informed that the payment had already been processed.
The support team is now refusing to provide assistance or reimbursement for the repair, claiming there is no record of my initial report. As I have no visibility their your internal systems, I had no way of knowing the form submission was allegedly not received.
The watch was listed in "very good condition," yet it arrived defective. It is disappointing that Chrono24 is not standing by the quality of products sold through its platform.
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