Review Time
I have bought 3 watches on Chrono24 with excellent experience and super timely professional service. Chrono24 is a legit place to buy high-quality, reliable watches at very attractive, lower price points than retail! Their escrow service is safe. Their online customer service is very responsive. I have found a few great listed watch dealers for life!
Upon receiving the watch, I discovered it was not functioning and immediately reported this through their online form. I also coordinated directly with the vendor regarding the issue.
Despite my prompt report, Chrono24 client service only contacted me two weeks later to request payment authorization. I did not provide this authorization and replied to the email within hours; however, I was informed that the payment had already been processed.
The support team is now refusing to provide assistance or reimbursement for the repair, claiming there is no record of my initial report. As I have no visibility their your internal systems, I had no way of knowing the form submission was allegedly not received.
The watch was listed in "very good condition," yet it arrived defective. It is disappointing that Chrono24 is not standing by the quality of products sold through its platform.
Fraudulent listing and Zero Buyer Protection - Avoid HOUBIDOU seller.
I purchased an Oris watch listed as "NEW / UNWORN". Upon arrival, the watch had clear physical damage (dents and deep scratches on the lugs) which were hidden by the seller (HOUBIDOU) using stock/basic photos from the internet.
I provided clear macro-photo evidence of the damage to Chrono24 Support. However, the mediation team (Violet) completely ignored the physical proof and the fact that the item was misrepresented. They labeled this as "buyer's remorse" just to avoid providing a pre-paid return label.
Chrono24 is lobbying for big professional dealers while ignoring the rights of buyers. This is a violation of EU consumer laws. I am escalating this case to the ECC (European Consumer Centre) and will not accept being bullied into paying for a seller's fraud.
I recently purchased a JLC via Chrono24, and the experience was flawless. Dealing with folks over the internet requires a lot of trust, and Chrono24 made it comfortable, easy, and transparent.
Very quick feedback on all inquiries, also doing weekends. Polity and accurate conversations providing all necessary details, no rushing ensuring time to make the right choices.
Watch was shipped immediately and arrived the following day.
Watch was almost like new old stock, even though it is nine years old. When tried on the watch bracelet was too short, in a matter of days another link for the bracelet arrived.
I can’t think of a better experience than this. Trustworthy end-to-end.
I've purchased two watches on Chrono24 and had great experiences with both. One watch was [very slightly] pre-owned and i bought it from an individual. The other was new from a dealer. I saved just over 20% on the combined purchases compared to purchasing form an AD. That's a savings of $5,500!
I recently purchased an IWC Portugieser through Chrono24, and the entire experience was world-class. When buying high-end timepieces online, trust is everything, and this platform delivered on every front.
What made this a 5-star experience:
Verified Professionalism: The dealer I worked with through the platform was a true professional. From the initial inquiry to providing additional videos and photos, the communication tools provided by Chrono24 made the interaction fast and transparent.
Security & Accuracy: The watch arrived in pristine, "factory-fresh" condition, and the mechanical accuracy is chronometric grade. Knowing my funds were protected until I verified the condition of the watch gave me immense confidence.
Speed & Support: Delivery was ahead of schedule and the watch was exceptionally well-packaged. I also received digital copies of all documentation immediately upon request for my records.
Chrono24 has clearly set a high bar for the quality of dealers they host. If you’re looking for a secure, professional, and efficient way to acquire a luxury watch, I cannot recommend this platform enough.
Great selection of watches.Good communications throughout purchase process. Especially liked the escrow option for the peace of mind it provided with sending such large amount of money. The only negative comment I have is the amount of time it takes to recieve notification that wired funds have arrived. Took almost 18 hours,even though my back notified me in 2 hours. I would definitely purchase thru site again even with delay.
My experience with Chrono24 raises serious concerns about the platform’s seller oversight, transaction controls, and the practical value of its buyer-protection claims.
The listing I relied on explicitly stated that the watch was in stock and available for immediate shipment. I purchased the watch on January 7, 2026, and payment was credited to Chrono24’s escrow account on January 8. Despite this, the seller did not ship the item promptly.
On January 12, the seller marked the order as “shipped” and represented to both me and Chrono24 that the watch was on its way. Carrier records later confirmed this was inaccurate: no package had been tendered to the carrier, and only a shipping label had been created. FedEx confirmed directly to me that there were no carrier or system issues.
When questioned, the seller provided shifting explanations and promised delivery dates that were impossible given the actual tracking status. I canceled the transaction before any shipment occurred, both with the seller and directly with Chrono24.
Despite this clear cancellation, Chrono24 did not stop the transaction. Instead, the platform allowed the seller to belatedly ship the item days later. Chrono24 then took the position that a refund could only be issued after the seller received the watch back, even though the shipment occurred after cancellation and should never have taken place.
After the item was returned unopened and in identical condition, Chrono24 continued to delay the refund by deferring to additional seller-controlled timelines. First, I was told the seller had up to five days to inspect the item, and then that Chrono24 could take an additional five business days to issue the refund. This was applied despite clear documentation showing the cancellation occurred prior to shipment and that the return was immediate.
Throughout this process, Chrono24 representatives were polite and apologetic and, on several occasions, stated that the matter would be expedited or elevated to higher authority. In practice, none of that occurred. The handling of the transaction remained strictly “business as usual,” with no meaningful deviation from standard procedure, regardless of the circumstances. i did end up getting my money back but only after numerous wasted phone calls.
In speaking with other established watch dealers on Chrono24, I learned that it is widely understood that sellers often list watches as “in stock” without having physical possession and attempt to source them only after a sale is made. Chrono24 appears to tolerate this practice and defaults to seller-protective procedures even when listing accuracy and shipment representations are demonstrably false.
You should also be aware that if you pay by credit card, chrono24 charges a 3% fee.
Chrono24 markets trust, transparency, and buyer protection. In my experience, when a transaction goes wrong, those assurances are largely theoretical. Buyers should not assume that cancellations will be honored promptly, that shipment claims will be verified, or that escrow funds will be released without extended delays.
Based on this experience, I would not recommend Chrono24 for high-value purchases (mine was over 17k) unless buyers are prepared for inaccurate listings, delayed fulfillment, and a dispute process that prioritizes procedure over fairness.
I had a fantastic experience buying a watch through the platform. The process was straightforward, and I felt truly secure making a significant purchase due to their thorough checks and balances. The watch matched the description perfectly, and everything from beginning to end went seamlessly. This is the only platform I will use for future purchases.
Claim your business profile now and gain access to all features and respond to customer reviews.
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 295,320 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
skhatelier.com
modablvck.com
mariam-col.com
provencegems.com
frenchycollective.com
gemporia.com
thehappywind.com
samatostore.com
celliniluggage.co.za
vestiairecollective.com