1 Star – Unacceptable Customer Support & Lack of Resolution The shipping updates were timely and indicated that my package was marked as “successfully delivered” to my front door. However, I could not find the package anywhere. I waited a full day, thinking it might have been left with a neighbor, then contacted the service to report the issue and request photographic evidence. They provided a photo showing only the package without any surrounding context, along with GPS coordinates. The service insisted it was “clearly delivered correctly” and suggested I file a police report if it was stolen. Upon checking the GPS coordinates, they did not match my address — they pointed to the main road, suggesting the photo was likely taken inside the carrier’s vehicle. I responded with this information but received no reply. I followed up after the weekend, yet still received no response. I have email documentation that the service is fully aware of the situation but has chosen to ignore it. While I recognize this was a carrier issue, the way a company addresses problems is crucial. Being dismissed, ignored, and receiving no resolution, refund, or replacement is simply unacceptable. This service clearly does not prioritize customer support or accountability. I will not be returning.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Chronve, we’re redefining modern eyewear with a perfect balance of style, quality, and comfort. Our mission is to make premium glasses accessible to everyone—whether you’re after timeless classics or trendsetting streetwear-inspired designs.
Each pair of Chronve glasses is crafted with precision, using lightweight materials and UV-protective lenses designed for everyday wear. We believe eyewear should not only enhance your vision but also elevate your confidence and express your individuality.
We ship worldwide and are proud to serve customers across Europe, the UK, and beyond. Every order is handled with care, and our customer support team is always here to help—because your satisfaction means everything to us.
At Chronve, fashion meets function—discover eyewear made for those who see the world differently.See more
