After waiting to purchase my favorite truck, I finally bought the 21 Ram 1500 Built to Serve edition. However, just over a year later, I experienced a leaking rear window. The dealer acknowledged a crack in the window frame, which they said is common for these models. Despite my research showing this issue has existed since 2014, they refuse to take responsibility and expect consumers to pay for repairs with no guarantee against future leaks. Additionally, there are electronics in the rear seats that could be damaged by water. This reflects poor build quality and inadequate customer service.
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