I own a 2023 electric vehicle that came with a warning not to drive it if the battery is charged and to avoid parking it in a garage due to potential explosion risks. There’s no solution offered for this issue. The support team has case managers who don’t respond, and reaching them involves long wait times. This situation is incredibly frustrating, as I was charged extra at the dealership. It feels like a total failure on their part. I was promised callbacks from my agent and case manager, but I’ve received nothing. Now I’m left with a vehicle I’m advised not to use.
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