LAX CHRYSLER DODGE JEEP RAM had a great price and delivery time for the NEW 2025 Pacifica, but they are so unorganized and unprofessional regarding how they conduct sales that we'll never work with them again.
We had an appointment scheduled at noon on a Friday to sign the new vehicle paperwork, deliver the purchase check, and so forth. BUT, at almost exactly at noon, the salesperson called and suddenly needed all kinds of data, credit info [it's being paid for by a Cashiers Check and at the last minute they want Credit info???], they asked for additional paperwork completed and notarized, and so forth. WHAAAAA??? They wait until minutes AFTER the appointment time set up to sign documents and then they suddenly decided that piles of prerequisite documentation must be completed before hand. NOTE: the BUYER owns a very large downtown company with hundreds of employees, and thousands of customers. IF LAX CHRYSLER had even a single iota of professionalism, consideration, and respect, those suddenly very important documents could have been forwarded to the BUYER during the WEEKS of time leading up to the purchase appointment. As it was, due to LAX CHRYSLER's being so incredibly disorganized, that the BUYER had to disrupt his entire afternoon schedule to accommodate all the unexpected extra effort. LAX CHRYSLER had DAYS in which to prearrange documentation, instead of waiting until Minutes AFTER the appointment time to throw everything at the BUYER at once. BUYERS team had to search out a mobile notary and all the unexpected extra work and documentation disrupted the BUYERS entire accounting department, throughout the entire extremely busy Friday afternoon. IDIOTS !!!
A very nice lady named Lily called from LAX CHRYSLER, but we had no inclination to talk with her, especially after the LAX CHRYSLER salesperson singlehandedly devasted the BUYERS entire accounting department for hours.
GREAT PRICES on new vehicles, but TERRIBLE lack of coordination within their SALES organization.
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