I ordered a Christmas gift on November 7 for delivery on December 18. When I hadn’t received a dispatch notice by the 16th, I followed up. I was informed that delivery dates aren’t guaranteed, but I was told ordering before the cutoff would prioritize my order. This should be clearly stated at checkout, not buried in the FAQ's. Misleading to offer delivery dates, especially during the holidays. When I inquired about my order, I was told no date could be provided, and I would be emailed when someone was packing it. The payment was taken quickly in November, while some companies only charge upon dispatch. The company blamed the holiday rush, yet it happens every year, and I ordered early. I now doubt my gift will arrive in time, leaving someone special without a present. I wish I had read other reviews prior to ordering. A total lack of customer care.
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