Both of my orders were a total letdown! The smaller order was sent late and then mixed up with another service (without postage) instead of the expected one. I had to visit the sorting office and pay a fee to collect it! I reached out to the support team, and they refunded the shipping costs. The second order was only picked up today, even though I ordered it on the 8th of December! It was meant to be a Christmas gift, but I doubt it will arrive before the New Year. This has been one of the worst experiences I've had with a small business. The owners should apologize to all the dissatisfied customers and consider offering compensation for the poor service and order management. If they can't handle the demand, they should have paused new orders until the existing ones were fulfilled. I plan to contact the owners to express my concerns. They should remember that this is people's hard-earned money being spent on their products, only to be disappointed without any explanation or apology! Unacceptable!
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